Extended safety measures
Our extended safety measures include ensuring keys are sanitised between viewings, all documents are uploaded digitally by customers instead of needing physical handling by our teams, and any customer wishing to visit our office, for example to pick up keys, will need to do so by appointment only.
We hope you do not think our safety precautions for viewings are too strict or unjustified. Please remember that you are entering someone else’s home and they need to feel safe and confident when they re-enter their home.
FAQs
What precautions have you taken in your office?
Our office has been subject to a thorough Covid-19 Risk Assessment, and we have subsequently adapted the layout and working situations where needed. As well as social distancing and thorough hygiene measures we have introduced handling and cleaning procedures for keys. We will also be asking all customers to upload digital versions of documentation to avoid cross contamination through handling documents.
Can I visit your office?
Office visits are by appointment only which allows us to ensure social distancing can be complied with. When you are in the office we will not be greeting you with our customary handshake, and unfortunately we will not be offering customers refreshments in our offices at the moment to minimise contact.
Do I need to wear personal protective equipment (PPE) in your office?
We encourage customers to wear their own PPE in offices if they feel comfortable doing so, however to avoid the risk of cross contamination we will not be providing PPE to customers. If you have booked an in-person viewing or a valuation we will be in touch with you before your appointment with further guidance surrounding safety measures.
Can I book a viewing to see a property in-person?
Yes, you can book a viewing, however strict social distancing and health and safety precautions will apply. In order to minimise the number of in-person viewings we are encouraging tenants and buyers to make use of online video tours initially, and we ask buyers to confirm their ability to proceed.
Will I have to bring my own PPE on a viewing?
Yes, and this is a strict requirement. In order to maintain the safety of everyone concerned, all customers will be required to wear their own PPE during viewings, consisting of a face covering and gloves, and customers will also be expected to bring their own hand sanitiser. Our staff will not be providing PPE in order to minimise the risk of transferring germs. Please also use your own hand sanitiser before entering a property.
Will I be able to view a property if I don’t have a face covering, gloves and hand sanitiser?
Unfortunately you will not be permitted to view a property without wearing a face covering and gloves. This is to protect you, the current occupiers of a property, and our staff and is in line with Government guidelines.
How many people can come on a viewing?
Only two adults, along with our member of staff, can view a property at any one time. Please ensure that only key decision makers attend the viewing to ensure whoever needs to see the property has the opportunity to do so.
What are you going to do to ensure safety during a viewing?
Before entering a property we will ask all parties to use hand sanitiser. We will also ask all parties to wear a face covering and gloves, and social distancing guidelines will be observed. We will also be requesting that the occupiers of the property open all doors and curtains, and turn on any lights so that we minimise surfaces being touched. We will also be asking any occupiers of a property to vacate the property for the duration of the viewing.